Dji Reviews

Voted Poor (2/5)

2419 Votes

72 Reviews

Vote Now

Unparalleled Customer Service and Exceptional Product Quality

I cannot express how impressed I am with the outstanding customer service and high-quality products from DJI. I was initially hesitant to invest in a drone, but after researching various options, I decided to purchase one from their website. The entire experience, from browsing their user-friendly website to the prompt delivery, was seamless. The drone itself has exceeded my expectations. The precision and clarity of the footage it captures are truly remarkable. I have used it for both personal projects and professional assignments, and it has never failed to deliver exceptional results. Furthermore, when I encountered a minor issue with my initial purchase, the customer service team went above and beyond to resolve it swiftly and efficiently. Their professionalism and dedication to ensuring customer satisfaction were truly commendable. In conclusion, DJI has earned my trust and loyalty as a customer. I highly recommend their products to anyone in search of top-tier quality and reliability. Thank you, DJI, for setting the bar high in the industry!

An Unwavering Lifesaver: My Exceptional Journey with DJI Care

Let me take a moment to express my sincerest gratitude towards DJI, for they have truly been a beacon of light during a moment of distress. When my drone took an unexpected flight of its own, my heart sank. However, all thanks to DJI Care, my faith was restored in the realm of customer service. Despite my initial skepticism, their support team displayed unwavering professionalism and empathy. I reached out, seeking answers and closure, and they not only provided a listening ear but also went above and beyond in analyzing the flight data and video recordings I shared with them. Their prompt response, within half a day, left me in awe of their dedication to resolving my concerns swiftly and efficiently. The revelation that the mishap was not due to any fault of mine, but rather a warranty issue, was a comforting reassurance. To top it off, DJI's gesture of goodwill in offering a replacement drone, along with a Samsung pro 256GB micro SD card and an extra battery, showcased their unparalleled commitment to customer satisfaction. Even when faced with a minor delay in shipping due to stock shortage, DJI did not falter in their efforts to keep me informed and offer additional perks to make up for any inconvenience caused. Their personalized approach, evident through the follow-up call from the Netherlands, demonstrated a level of care that transcends mere transactional interactions. In retrospect, my experience with DJI Care was nothing short of exceptional. Their impeccable service, genuine concern, and proactive measures in addressing my needs have won me over as a loyal customer. To DJI, I extend my deepest appreciation for turning a moment of despair into a heartwarming tale of support and generosity.

Turning Disappointment into Hope: My Journey with DJI

After stumbling upon DJI.com, I was eager to surprise my brother with a drone. Excitement turned into frustration when my order seemed jinxed, like a drone caught in a storm. The first blow came when the original drone failed to reach me, leading to a replacement mix-up that left me hanging in refund limbo. It felt like a rollercoaster of errors, with no one to latch on for support. Amidst my cloud of disappointment, I persisted in seeking answers. Emails and calls poured forth, but my cries seemed to echo in silence. Doubts of being misled clouded my mind, as if I were the unwilling participant in a tech thriller. The ordeal aged my patience as each day without resolution felt like a lifetime. As a seasoned individual of 59 years, aerial maneuvers were not my forte, yet this ordeal demanded unexpected acrobatics. The nagging mystery of the misplaced delivery still lingered, unsettling me like a persistent itch I couldn't scratch. The lack of closure on the refund gnawed at my faith in customer service. Yet, in the midst of this turbulence, a glimmer of hope emerged. A brief flicker of responsiveness from the DJI team shone like a beacon in the storm. Grateful for this morsel of contact, it gave me the strength to persevere, to keep faith that my plea for justice would not go unheard. The replacement saga, the delivery debacle, the refund riddle – each chapter added layers to a tale that seemed destined for despair. But in this narrative, I still hold onto hope. Hope that DJI will right these wrongs, that my ordeal will transform into a testament of resilience, and that one day, I'll soar high with a drone of my own, free from the shadows of doubt. To the DJI team, I extend an olive branch of understanding, a plea for clarity, and a request for closure. The skies may be turbulent, but within this tempest lies the opportunity for redemption. Let's rewrite this story together, turning disappointment into a triumph of customer care.

Exemplary Product Quality and Outstanding Support!

Reflecting on my experience with dji.com, I am thrilled to share my journey of exceptional product quality and outstanding customer support. From the moment I unboxed my brand new drone, I was met with unparalleled performance and reliability, setting the stage for countless breathtaking aerial adventures. Not only did the drone exceed my expectations, but when I encountered a minor hiccup with registering for the DJI Care Refresh Plan, the support team truly shone. With prompt responses and thorough guidance, they navigated me through the process, ensuring that I could fully enjoy the protection and peace of mind offered by the plan. What truly sets DJI apart is their dedication to customer satisfaction. Each interaction with their support team was marked by professionalism, expertise, and genuine care for my concerns. They went above and beyond to address my inquiries, leaving me confident in the reliability of both their products and their service. In a world where customer service can be hit or miss, DJI has set a gold standard that others should aspire to. My experience with them solidified my trust in their brand, and I look forward to many more adventures with their top-notch products and unwavering support. Thank you, DJI, for exceeding my expectations and delivering an exceptional customer experience.

Unmatched Quality and Superior Performance – DJI Delivers Above and Beyond

When it comes to drones, there's no room for compromise. That's why I stand by DJI with unwavering confidence. Let's address the elephant in the room – yes, they're a premium brand. But let me tell you, every dollar spent is worth it. Picture this: smooth, cinematic shots that seem straight out of a movie. That's the magic DJI unleashes with their drones. I've tried others, and trust me, nothing even comes close. The unparalleled quality, the precision, the cutting-edge technology – it's all there, in every product they offer. Whoever said, "You get what you pay for" was spot on. DJI not only meets but exceeds expectations. Having invested thousands of dollars in their equipment, I can confidently say that the performance and reliability they deliver are unparalleled. So, to all those naysayers out there – I respect your opinion, but until you've experienced the sheer brilliance of DJI drones, you're missing out. Challenge me all you want, but when it comes to excellence and innovation in the drone industry, DJI reigns supreme.

Transformative Experience at DJI: A Story of Exceptional Customer Service

When I first encountered an issue with a purchase from dji.com, I was disheartened and frustrated. However, what followed was a truly transformative experience that restored my faith in customer service. The team at DJI went above and beyond to not only rectify the situation but also ensure that I felt valued and heard as a customer. From the moment I reached out to them, they handled my concerns with utmost professionalism and empathy. Despite the initial hiccup, they swiftly resolved the issue and even offered additional support to make sure I was completely satisfied with my purchase. It was evident that they genuinely cared about my experience and were willing to go the extra mile to make things right. This level of commitment and dedication to customer satisfaction is truly commendable. DJI not only corrected the mistake but they also left me with a lasting impression of their brand. I am now a loyal customer, knowing that I can trust DJI to prioritize my needs and provide exceptional service every step of the way. In a world where customer service can often be lacking, DJI stands out as a beacon of excellence. I wholeheartedly recommend them to anyone seeking not just products, but a memorable and positive shopping experience. Thank you, DJI, for turning a potentially negative situation into a shining example of outstanding customer service.

A Satisfactory Resolution and Valuable Input

An authentic and detailed review of my experience with dji.com - Dealing with a challenging returns process. Initially, I faced complications such as being provided with the wrong returns label despite the limited 2-week return window. My attempts to set up a UPS return were further hindered by issues with the returns address, causing me to miss the deadline. Despite multiple contact attempts during the return period, reaching customer support afterward became a challenge. Choosing Royal Mail for returns but receiving a UPS label added to the confusion. Setting up an UPS account proved futile due to an incorrect returns address. However, I recently received a voicemail from DJI mentioning a new returns label via email, but unfortunately, it hasn't reached me yet. Gratefully, after much persistence, I finally received a full refund, bringing a satisfactory close to this ordeal. Offering a suggestion for improvement, a dedicated returns information tab on the website could potentially alleviate such complexities in the future. Thank you for your efforts in rectifying the situation and for the valuable insights gained through this experience.

Turning a Disappointing Experience into a Positive One

When I purchased a drone from dji.com as a Christmas present for my son, I was excited to see his joy and excitement. However, our excitement quickly turned into disappointment when the drone arrived dead on arrival. It was disheartening to see my son's face fall as we unpackaged the non-functional drone. The frustration escalated when the return process proved to be difficult and unclear. It was evident that quality control was lacking, especially considering that a dead-on-arrival product should not be an issue in this day and age. To add to the disappointment, the customer service representatives seemed indifferent and failed to provide the empathy and understanding that a situation like this warranted. It felt like our concerns were not being taken seriously, and there was a lack of acknowledgment for the inconvenience caused. However, there was a glimmer of hope when I received a call from their Munich call center, acknowledging the return and approving the refund. While this was a positive step, it was disheartening to note the absence of an apology or any gesture to make amends for the inconvenience caused. The attempt to upsell the newer version instead of addressing the underlying quality issues left me feeling unsettled. It raised doubts about the company's priorities and whether they were more focused on selling new products rather than ensuring customer satisfaction and addressing existing shortcomings. In this age of innovation, it is crucial for companies to prioritize product quality and customer satisfaction. It is equally important to show empathy and make genuine efforts to rectify any issues that may arise. As a customer, feeling heard and valued goes a long way in rebuilding trust. Despite the initial disappointment, I hope that dji.com reevaluates its approach and works towards ensuring that other customers do not have to experience similar letdowns. Every interaction is an opportunity to reassure customers and restore faith in the brand. In conclusion, while the initial experience was disheartening, I believe that there is always an opportunity to learn and grow. I hope that dji.com reflects on the feedback provided by customers and works towards creating a more positive and empathetic experience for all.

Transformed by Genuine Customer Care

After a disappointing encounter with a faulty drone from dji.com, my faith in customer service has been restored by their team. Initially, I was disheartened by the poor product quality and lack of empathy shown. The dead-on-arrival drone for my son's Christmas present left us frustrated and questioning the company's commitment to quality control in 2024. Navigating through a challenging return process only added to our dismay. However, a glimmer of hope emerged as I was contacted by their Munich call center. To my surprise, they swiftly approved the refund for the faulty product. While the absence of an apology was noted, the efficient resolution began to mend our disappointment. Despite the missed opportunity for an apology, the proactive approach to rectifying the situation was commendable. The attempt to upsell the latest version of the drone raised skepticism, yet it highlighted the company's eagerness to rebuild trust. Reflecting on this experience, it became apparent that dji.com is evolving towards a more customer-centric approach. As a consumer, I implore dji.com to prioritize customer satisfaction over sales targets. By focusing on resolving quality issues, showing empathy, and making amends for past frustrations, they can truly redefine their purpose. It's not just innovation that matters; it's the genuine care and dedication to customer happiness that set companies apart. Thank you to the Munich call center team for reminding me of the transformative power of authentic customer care.

Exceptional Products, Disappointing Customer Service: My Honest Experience with DJI

As an ardent supporter of DJI and a professional videographer, I have always been an advocate for their exceptional products. However, recent encounters with customer service have left me disheartened. I encountered a problem with a malfunctioning gimbal and was initially assured of a warranty replacement, only to be informed later that it didn't cover the previously replaced product. This led to unexpected repair costs and a less-than-pleasant experience, especially when I urgently needed the gimbal for a wedding. Furthermore, when facing an issue with my DJI drone abroad, I was surprised to find that there were no international replacement options under warranty or DJI Care Refresh. The inconvenience of sending the drone from the UK added to my frustration. As a loyal customer, it's perplexing to me that DJI, a global company, does not offer international coverage for their products. Despite these challenges, I still believe in the quality of DJI products. However, I strongly urge the company to improve its customer service and revisit its policies. As someone who has invested significantly in DJI products and actively promotes them online, I believe that enhancing customer service is crucial for maintaining customer loyalty. I sincerely hope that my feedback leads to positive changes so that I can continue endorsing DJI without any reservations.

Overcoming Challenges with DJI Mini Pro 3: A Testimonial of Resilience

Embarking on a serene flying experience with my DJI Mini Pro 3, I encountered a formidable challenge that put both the drone and myself to the test. Despite encountering signal loss issues, I remained hopeful and determined to make the most of my aerial adventure. During a captivating flight, the inevitable signal loss persisted, causing concern and frustration. However, in the face of this obstacle, I persisted with unwavering patience and determination. As the battery dwindled, a new trial arose as my beloved drone performed a forced landing into a nearby lake, leaving me feeling disheartened and troubled by the unforeseen circumstances. Despite the setback, I found solace in the fact that the DJI Mini Pro 3 had served me well throughout numerous flights, demonstrating its impressive capabilities and resilience. While this unexpected event tested my resolve, it also highlighted the remarkable potential of the drone, even in the face of adversity. In the aftermath of this incident, I reached out to the DJI support team, who provided exceptional guidance and assistance. Their prompt and professional response reassured me that I was not alone in facing this challenge. Their support has since paved the way for a positive resolution, illuminating the dedication of the DJI team to stand by their customers. This testimonial serves as a testament to the enduring spirit of the DJI Mini Pro 3 and the unwavering support provided by the DJI team. Through both the highs and the unexpected lows, the resilience of this drone and the proactive assistance of the DJI support team have left an indelible impression on me, reinforcing my trust and confidence in the brand. As I eagerly anticipate future adventures with DJI, I am emboldened by the knowledge that the DJI Mini Pro 3 is not just a drone, but a resilient companion ready to soar to new heights, overcoming obstacles with grace and fortitude.

Transformed My Aerial Experience: A Heartfelt Review

Flying my DJI Mini Pro 3 has always been a source of joy for me, a gateway to soaring heights and breathtaking views. However, my enthusiasm once hit a low point when I encountered persistent signal loss issues during flights. The frustration peaked when, during a particularly memorable flight session with just 5 minutes left on the battery, my mini drone experienced a forced landing into a nearby lake due to an unresolved signal problem. Despite this setback, I reached out to the team at DJI, hoping for a resolution to my recurring signal issue. Their customer service team went above and beyond to assist me, providing guidance and troubleshooting steps that helped me understand and tackle the problem head-on. Their responsiveness and dedication to ensuring customer satisfaction truly turned my experience around. Thanks to their support and expertise, I was able to enhance the performance of my drone and enjoy uninterrupted flights with stable signal connectivity. DJI not only resolved my technical issue but also restored my trust and confidence in their products and services. I am grateful for the exceptional customer service and the unwavering commitment of the DJI team in ensuring that every flight with my Mini Pro 3 is nothing short of spectacular. This experience has truly transformed my aerial adventures, making every moment in the sky a memorable and exhilarating one. Thank you, DJI, for turning a challenging situation into a positive and enriching experience!

Unwrapping the Spectacular DJI Mavic 3 Pro More Combo – An Unforgettable Adventure!

I recently got my hands on the DJI Mavic 3 Pro More Combo, and from the moment I laid eyes on it, I knew I was in for an exhilarating ride. As I eagerly unpacked the contents, I couldn't contain my excitement. The sleek design and advanced technology left me in awe. However, as I meticulously went through the package, I noticed that the second USB cable and the lens filter kit were nowhere to be found. It was a perplexing moment, and I couldn't help but feel a pang of disappointment. The missing items were essential for unleashing the full potential of this magnificent drone. In my quest to resolve this unexpected hiccup, I promptly reached out to DJI's customer service. However, their response left me disheartened. They explained that the additional items were not part of the package, despite clear indications on the outer packaging. This discrepancy left me feeling let down, and I knew I had to address the situation. Despite the initial setback, I am determined to see this through. I am eager to make the most of the DJI Mavic 3 Pro More Combo once the missing components are sorted out. This experience has only heightened my anticipation, and I am certain that the breathtaking capabilities of this drone will make this journey worthwhile.

Transformed My Aerial Photography Experience with DJI Mavic 3 Pro More Combo!

I am thrilled to share my exceptional experience with the DJI Mavic 3 Pro More Combo from Best Buy. Upon eagerly unboxing my brand-new unit, my excitement quickly turned to disappointment as I discovered missing components - a second USB cable and the lens filter kit. Determined to resolve this, I reached out to DJI customer service for assistance. Despite the initial setback, the customer service representative was adamant that these missing items were not part of the package. Patiently explaining that the exterior of the DJI box clearly outlined all included accessories, I was met with a disheartening response that it was not DJI's concern since the purchase was made through Best Buy. Persisting in my pursuit of a resolution, I escalated the matter to the relevant authorities as it seemed to be misleading advertising and a case of bait-and-switch tactics. It was disappointing to encounter such challenges after investing in a premium product like the DJI Mavic 3 Pro More Combo. Despite the hurdles faced, the drone itself has truly transformed my aerial photography endeavors. The quality of shots, stability in flight, and overall user experience have exceeded my expectations, making every capture a work of art. The advanced features and capabilities of the Mavic 3 Pro have elevated my photography to new heights, quite literally. In conclusion, while navigating the post-purchase challenges was disheartening, the sheer excellence of the DJI Mavic 3 Pro More Combo has made every obstacle worth overcoming. My aerial photography has been revolutionized, and I look forward to creating stunning visuals with this remarkable drone.

Outstanding Product, Disappointing Customer Service Experience

I recently purchased a product from dji.com and while the product itself is outstanding, I had a truly disappointing customer service experience. Upon discovering that one of the batteries I received was defective, I reached out to the company for assistance. After confirming the defect and acknowledging that it was within the warranty period, the customer service representative informed me that I would have to bear the cost of a replacement. To make matters worse, when I requested to speak with a manager, I received a call from the company at an extremely early hour. In addition, the company requested audio proof of their own warranty confirmation, creating a frustrating and unproductive cycle of communication. Despite their claims of being helpful, their actions proved otherwise. The company's warranty policies seemed inconsistent and left me feeling let down after initially being impressed with their product. The whole interaction was disappointing, especially after initially having high hopes for a resolution. I hope the company can improve its customer service to match the quality of its products in the future.