Users Voice for Kroger

63% users rated Terrible
11% users rated Poor
3% users rated Average
3% users rated Very Good
20% users rated Excellent
Pie Chart Review Representation for Kroger
Kroger Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Kroger Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 21 Jan 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.5 5 1 3.8 4.8 2.2
Oct 2022 2.7 5 1 4.2 4.2 1.4
Nov 2022 1 5 1 2.8 3.9 1.1
Dec 2022 5 5 5 5 5 5
Mar 2023 1.3 5 1.5 3.4 3.1 1.3
Line Chart for Rating of peer stores

kroger.com

amazon.in

paypal.com

fragrancex.com

jomashop.com

dhgate.com

Detailed Kroger Review by

Introduction

Kroger is one of the largest grocery store chains in the United States, with over 2,800 stores in 35 states. Kroger.com is its online shopping platform offering a variety of products ranging from fresh grocery items, health and beauty products, household essentials, and more.

Pros and Cons

Pros:
  • Convenience - shopping on kroger.com is a very convenient way to get groceries delivered right to your doorstep.
  • Product variety – there's plenty of choices when it comes to product selection.
  • Great customer service – Kroger's customer service team is available 24/7 to answer any questions or concerns customers might have.
Cons:
  • Pricing – pricing can vary from in-store, and delivery fees can add up.
  • Delivery time – delivery may be delayed, especially during peak demand periods.
  • Out-of-stock items – occasionally, some items may be out of stock.

User Experience

Navigating Kroger's website is easy with a simple layout and clear product categories. Shoppers can easily search for products or browse by category. The site is responsive, which makes it easy to use on different devices.

Pricing and Value for Money

Kroger's prices on many products are competitive, but some prices may vary from store to store. Delivery fees range from $9.95 to $11.95 per order, which could add up for frequent shoppers. Kroger also offers a Plus Card loyalty program that gives shoppers access to exclusive deals and discounts.

Alternatives

Kroger.com faces competition from other grocery delivery services like Instacart, Amazon Fresh, and Walmart Grocery.

Customer Service

Kroger's customer service team is available by phone, email, and live chat support 24/7.

Product Quality and Selection

Kroger offers a wide variety of quality products from fresh produce to household essentials. They also offer organic and natural choices.

Website Usability

Kroger's website is easy to navigate, responsive, and user-friendly with clear categories and a simple layout.

Returns and Exchanges

Kroger offers refunds for eligible products with proof of purchase, and they may replace or refund any defective item.

Promotions and Discounts

Kroger offers exclusive deals and discounts through their Plus Card loyalty program, and they also have weekly ads for in-store and online shoppers.

Reputation

Kroger has excellent customer feedback, with high ratings for product quality, customer service, and delivery.

Payment Options

Kroger accepts payment from Visa, Mastercard, American Express, and Discover credit cards, as well as gift cards, and debit cards.

Loyalty Programs

Kroger Plus Card gives members exclusive discounts on certain products and services, and it is free to sign up. Shoppers can also earn fuel points redeemable for discounts on fuel.

Customer Reviews

Customers on Kroger.com rate products and services, giving shoppers valuable insight into product quality and customer service.

Community Involvement

Kroger is involved in various community initiatives across the country, such as supporting local food banks and schools.

Shipping and Costs

Kroger's delivery fees range from $9.95 to $11.95 per order, and the minimum order value is $35. Kroger also offers curbside pickup at select locations.

Kroger Recent User Reviews

User Rating

5 stars

16

👤

Reviewer Name: Lynnda Johnson

Review Submission Date: 2022-12-17

Review Title: Why place an order if they are going change it
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I placed an order and the person that was filling my order texted me and ask if they could substitute an item and I advised no, but their substitute was not what I order. they gave me the same brand name but changed my item.

👤

Reviewer Name: Linda

Review Submission Date: 2022-12-13

Review Title: Kroger Piqua Pharmacy is unfriendly and unreliable the Troy one is much better
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The Piqua Kroger pharmacy is unreliable and unfriendly.

👤

Reviewer Name: Brenda Young

Review Submission Date: 2022-12-13

Review Title: TOTALLY DISHONEST DELIVERY INFORMATION
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ordered products on Friday with a 2-3 day delivery. Was told on Tuesday when it hadn’t arrived that because I ordered on Friday that it would NOT be shipped out until Monday or Tuesday with a “up to FIVE DAY delivery schedule!!!!!!! Really SUCKS!!

👤

Reviewer Name: Erain Franklin

Review Submission Date: 2022-12-11

Review Title: I bought some Kroger Swai fish and…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I bought some Kroger Swai fish and Kroger's shoestring fries and Louisiana fish fry I was cooking this in clean grease and two different pans When I got ready to eat it the fish was like gummy dry bread so was the french fries I had to spit it out I paid $12 for five pieces I was so disappointed these companies are making imitation food thinking that the consumer is not going to be able to taste it never again ?????

👤

Reviewer Name: Jd

Review Submission Date: 2022-12-05

Review Title: I waited 25 minutes for pu
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I waited 25 minutes for pick up and finally had to go in. There were 6 women in the room and no good excuse why the wait.

👤

Reviewer Name: Justice Bullard

Review Submission Date: 2022-12-04

Review Title: their pharmacy no longer accepts cigna
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: their pharmacy no longer accepts cigna, guess they dont' need customers like me.

👤

Reviewer Name: Tom

Review Submission Date: 2022-12-03

Review Title: They are always 2 hours late getting…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: They are always 2 hours late getting orders ready or they tell you your order won’t be ready until tomorrow.

👤

Reviewer Name: Martha Whidbee

Review Submission Date: 2022-11-22

Review Title: I do NOT care for your commercial on tv…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I do NOT care for your commercial on tv for deliveries were the doorbell rings it hurts my ears and the noise gets on my nerves!

👤

Reviewer Name: Debra

Review Submission Date: 2022-11-17

Review Title: Gave up on Kroger
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Created account for home delivery. Immediate problems Customer service man had dog barking in his background so loud had to repeat all, said account not created after getting e mail saying it was. Too many problems, LOUSY customer service. Gave up on Kroger, meat section always stinks anyway.

👤

Reviewer Name: Heather Turner

Review Submission Date: 2022-11-12

Review Title: Experience in Oklahoma
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Experience in Oklahoma. Waited over an hour to get my order, which was late. Then got a notification that my order had been cancelled. Tried calling and using the chat feature twice and kept getting error messages. Will not be using again.

Related Categories