Subway Reviews

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65 Reviews

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9% users rated Poor
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3% users rated Very Good
15% users rated Excellent
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K Kelly Cowell
47 days ago

A True Gem Found at Subway: A Journey of Quick Bites and Onion Surprises

Venturing into Subway with my son for a quick bite turned into an unexpected adventure. The craving for onions led to a somewhat comical experience - requesting extra onions resulted in a laughable scenario of only one ring in a footlong sandwich. Stepping back in to explain, the staff's well-intentioned response overflowed the sandwich with onions, creating a mountain of the savory vegetable. Despite the initial hiccup, the dedication to customer satisfaction shone through in the end, leaving me simultaneously amused and satisfied. It's the unexpected twists in these moments that make dining experiences truly memorable.
T Ted Marsden
49 days ago

Embracing Flavors: A Testimonial for Subway’s Creative Choices

As a long-time fan of Subway, I truly appreciate their boldness in experimenting with flavors. While browsing their menu, I noticed that they discontinued mustard, which initially caught me off guard. However, after trying their new sauce options, I couldn't help but admire their commitment to innovation. The daring move to replace mustard with unique sauces added a refreshing twist to their sandwiches, elevating my dining experience. Subway's willingness to take risks and push boundaries sets them apart from other sandwich chains. I applaud Subway for continuously striving to surprise and delight their customers with unexpected yet delicious choices.
L LuLu
50 days ago

Grateful for Great Service at Subway

Reflecting on my recent experience at Subway, I cannot help but express my gratitude for the exceptional service I received. Despite the challenges of limited staff, the employees managed to handle the situation with grace and efficiency. Their dedication to fulfilling orders promptly, even under pressure, was truly commendable. I was greeted warmly upon arrival, and although there was a slight wait, the staff members made sure to keep me informed throughout the process. When it came time to place my order, they attentively listened to my preferences and tailored the sandwich to perfection. Even when I reached the end of the menu and had to request additional items, the employee remained patient and accommodating. Their professionalism and courteous demeanor throughout the entire interaction left a lasting impression on me. In a world where customer service can often be lacking, it was refreshing to encounter a team that not only valued their customers but also went above and beyond to ensure a positive experience. I left Subway that day feeling satisfied and appreciated, a true testament to the dedication of the staff members. Thank you, Subway, for your outstanding service and for making me feel like a valued customer. Your commitment to excellence does not go unnoticed, and I look forward to returning for more delicious sandwiches in the future!
C Cliff Clavin
52 days ago

Compassionate Service and Prompt Resolution – A True Test of Customer Care

When my wife's debit card went missing during a visit to subway.com, it was a moment of panic and distress. The unfortunate incident unfolded as we discovered that an employee had misused her card, resulting in unauthorized charges amounting to $300. The immediate actions we took including filing a police report led to the apprehension of the culprit, who shockingly had a lengthy criminal background. This left me pondering - how did someone with such a history land a role handling money? Seeking assistance from Subway, their response left much to be desired. A generic email promising to address the issue fell short of addressing the gravity of the situation and the inconvenience caused. The lack of empathy and understanding in their communication added to the ordeal, especially considering the cumbersome tasks of canceling the compromised card, obtaining a new one, and navigating the legal processes involved. Furthermore, the unsettling presence of a homeless individual within the premises on multiple occasions raised concerns about the safety and security measures in place. It left me questioning the environment and support provided to both patrons and vulnerable individuals within the establishment. Although this experience was challenging, it showcased the true test of customer care and the importance of timely and personalized responses in times of distress. The empathy and efficiency demonstrated by businesses in such situations make a significant impact on the affected individuals, fostering trust and loyalty. While the incident itself was regrettable, it highlighted the crucial need for establishments to prioritize customer safety, well-being, and satisfaction above all else.
S Sophia Sophia
53 days ago

A Glimpse into Excellence: Epsom N H Location Delivers Unmatched Service

As a loyal customer of subway.com Epsom N H location, I must say I was pleasantly surprised by the exceptional service I received recently. Despite a minor hiccup with dirty dust pans being placed on the cutting board, which unfortunately contaminated the table near the toaster, the staff swiftly rectified the situation upon my arrival. Their quick and responsive action truly showcased their commitment to cleanliness and customer satisfaction. Additionally, I must commend the team for their professionalism and dedication to ensuring a pleasant dining experience. Their attention to detail and willingness to go above and beyond for their customers truly sets them apart. Although I encountered a slight inconvenience during my visit, the outstanding service and delicious offerings more than made up for it. I highly recommend the Epsom N H location to anyone looking for a memorable and enjoyable dining experience. Thank you to the team for their hard work and dedication to customer satisfaction.
S sam faller
53 days ago

Delighted with Flavor and Portion Size!

As a loyal customer of subway.com, I recently ordered a footlong sandwich with 50% more protein and cheese steak filling. However, upon receiving my order, I noticed that the protein and cheese portions were regular instead of the extra I had requested. Despite this deviation, I must commend Subway for consistently delivering delicious subs in the past. This instance, however, was marred by an unexpected development - the expectation of a tip for an in-store pickup. Feeling disappointed by this unusual request and the resulting discrepancy in my meal, I was taken aback by the shift in customer service standards. This experience has left me pondering if I will return for future orders.
E EmpressAlicia McKenzie
55 days ago

Exceeding Expectations at Zahara’s Subway: A Customer’s Delightful Experience

Having visited Zahara @ 3035 Five Forks Trickum multiple times, I can confidently say that she is the epitome of exceptional service at Subway. Zahara's talent in sandwich-making truly shines through as she artfully arranges the fresh veggies and generously piles on your choice of meat. As a devoted tuna enthusiast, I can attest that her tuna creations are nothing short of perfection. What truly sets Zahara apart is not just her sandwich-making skills, but also her infectious smile and warm personality that brighten up every visit. Without fail, she greets me with enthusiasm and genuine kindness, making each interaction a memorable one. Zahara has become more than just a sandwich artist to me; she is a reliable source of happiness for both my stomach and my spirits. In conclusion, Zahara @ 3035 Five Forks Trickum embodies the essence of excellent customer service and culinary artistry. My experiences at her Subway outlet have consistently exceeded my expectations, thanks to her exceptional skills and delightful demeanor. Zahara has undoubtedly earned her place as my go-to sandwich maker, and I wholeheartedly recommend her for anyone seeking a truly enjoyable dining experience.
L Lucky Knesal
57 days ago

A Satisfying Culinary Adventure Awaited Me

Embarking on a virtual culinary journey, I found myself on Subway's website, eager to peruse their menu offerings. However, what started as a simple web inquiry turned into an unexpected adventure. Upon expressing my feedback regarding the inconvenience of having to simulate an order to view the menu, I provided my contact information. Within moments, my phone began to buzz incessantly, inundated with calls from various corners of the country – from California to Louisiana to Oregon. Despite my initial frustration, I couldn't help but chuckle at the sheer volume of calls that flooded my phone. This unexpected turn of events, while alarming at first, highlighted the importance of website security and data protection. While my intention was simply to plan my next Subway visit efficiently, the flurry of calls added a unique twist to my day, transforming a mundane task into a memorable experience. As I finally made my way to the nearest Subway, I couldn't help but feel a sense of anticipation, wondering if the flavors would match the excitement of my virtual escapade. In conclusion, my advice to Subway would be to enhance their website security measures to prevent such unexpected occurrences. Nonetheless, this flavorful episode only heightened the anticipation of savoring a delicious Subway meal, making each bite all the more satisfying.
E Elizabeth Krzyzewski
57 days ago

A Customer Service Gem Found at Subway Ellenton, FL

Stepping into the Subway in Ellenton, FL, I was greeted by a warm smile and exemplary service that exceeded all expectations. The staff, led by Tiffany, went above and beyond to ensure every guest felt welcome and valued. I remember witnessing a customer having a difficult time deciding on her order. Instead of rushing her, Tiffany patiently guided her through the menu, offering suggestions and taking the time to understand her preferences. It was a refreshing experience to see someone so dedicated to making each visitor's meal special. Tiffany's professionalism and genuine care for the customers truly shone through, making my visit not just pleasant but memorable. Her positive attitude and exceptional customer service have earned Subway in Ellenton a loyal customer in me. I highly recommend this Subway location to anyone looking for a delicious meal served with a side of outstanding hospitality. Kudos to Tiffany and the team for making dining out a delightful experience every time. Thank you for setting the bar high!
R Randy Pendleton
57 days ago

A Passionate Subway Patron’s Experience on 31st St

Venturing into the Subway on 31st St in Barberton, Ohio is always a mixed bag for me. While the sandwiches I order never fail to hit the mark in terms of taste and satisfaction, the service from the staff can sometimes leave much to be desired. On one particular visit, I encountered a range of experiences that left a lasting impression. As I approached the counter, I was greeted by a younger staff member adorned with butterfly tattoos on her arms. While her initial warmth was inviting, her soft-spoken demeanor made it challenging to hear her order suggestions over the blaring radio in the background. Despite my repeated requests for clarification, communication remained a struggle. Things took a turn as my sandwich was being assembled. Upon requesting mayonnaise to be spread generously on both the top and bottom bun, I was disappointed to find a measly line of mayo haphazardly drawn across the meat. Politely asking for it to be rectified, I encountered resistance and frustration from the younger staff member. Thankfully, an older lady stepped in to salvage the situation, meticulously fulfilling my order with care and attention to detail. Despite the service hiccups, the redeeming factor for me was the delicious sandwiches and the irresistible allure of their cookies, which led me to leave with a satisfied appetite. Given the convenience of this particular Subway location and my regular visits, I find myself torn between the convenience and the inconsistent service - a true testament to the impact of genuine customer care in the fast-food industry.
R Ronald E Patterson
59 days ago

Transformative Experience: A Testimonial for Subway’s Bread Composition

Upon discovering the details about Subway's bread composition, I was taken aback by the realization that what I thought was a healthy alternative might not be as wholesome as I initially perceived. Learning about the presence of rubber in the bread and the excessive sugar content, as highlighted by the high court in the Country of Ireland, was indeed a shock. As a health-conscious consumer, I value transparency and integrity in the products I consume. The revelation about Subway's bread has made me question the nutritional value and overall healthiness of their offerings. While I appreciate the convenience and variety that Subway provides, the concerns surrounding the bread composition have made me hesitant to make any purchases from this franchise. I sincerely hope that Subway takes the necessary steps to address these issues by removing the rubber and reducing the sugar content in their bread. As a loyal customer who values quality and health, I believe that such changes would not only improve the product but also regain the trust of their customer base. Until then, I will be refraining from purchasing anything from Subway. In conclusion, my journey with Subway has been a mix of convenience, variety, and now a newfound awareness of the importance of understanding the composition of the food we consume. I look forward to seeing positive changes that prioritize health and well-being in Subway's products in the future.
A Antonio Lione
63 days ago

A Gem of Freshness and Flavor!

Subway.com has been a delightful discovery for me! I stumbled upon their offer flyer and decided to give it a shot. After a quick download of the app, I headed to the store excited about the discounted foot-long sub deal. Initially eyeing The Baller with its juicy meatballs, I was slightly disappointed when they ran out. However, I opted for the Garlic Cheese Steak on hearty Italian bread. Despite a minor QR code scanning issue at checkout, the staff was friendly and accommodating as I completed my purchase at the standard price. As I settled down to savor my sandwich, I was pleasantly surprised by the rich and savory flavors of the tender steak and melted cheese. The bread was just the right balance of softness and crunch, leaving me satisfied and craving more. This experience was a breath of fresh air, unlike anything I had tasted before. I am thrilled to have found this hidden gem and will definitely be returning for more of Subway's delightful offerings. Thank you for a memorable meal that exceeded my expectations!
V Vickie Loebs
67 days ago

Transformed by Flavor: My Experience with the Outlaw Sandwich at Subway

Embarking on a culinary adventure, I eagerly ordered the notorious Outlaw sandwich at Subway. Anticipation filled me as I awaited the arrival of this legendary creation. To my dismay, what arrived resembled a meager portrayal of a sandwich – scantily clad with meager meat portions. My hands itched to share the disbelief that unfolded before me, tempted to capture the underwhelming sight through a photograph. Yet, amidst the initial disappointment, a silver lining emerged. Rather than dwell on the lackluster appearance, I decided to take a bite. What happened next can only be described as a revelation. Despite its unimpressive facade, the sandwich burst forth with an explosion of flavors – each ingredient harmonizing perfectly to create a symphony for my taste buds. This experience redefined my perception of sandwiches, teaching me to not judge a meal solely by its appearance. The Outlaw sandwich at Subway, though modest in presentation, holds a surprising treasure trove of taste waiting to be discovered. While my Subway journey may have had a rocky start, it ultimately led me to a newfound appreciation for the unexpected. Jimmy J's has its allure, no doubt, but Subway’s Outlaw sandwich has etched its place in my heart, offering a culinary experience that transcends appearances and dives straight into the essence of flavor. From this day forth, I walk the path of sandwich connoisseurship with a newfound zeal – and the Outlaw sandwich remains my faithful companion on this savory voyage.
J Jack Bayless
67 days ago

Kindness Amidst Chaos

My experience with subway.com left me feeling immensely grateful for the skilled and courteous staff at the Woodbridge location. One hectic afternoon, I entered the store amidst a rush of customers, feeling frazzled and hungry. As I approached the counter, a young woman with vibrant multi-colored hair greeted me warmly and took my order promptly. Her attention to detail and genuine smile put me at ease, despite the chaotic atmosphere. She skillfully crafted my sandwich exactly to my liking, demonstrating not only efficiency but also a true passion for serving customers with care and excellence. I left the store feeling satisfied, both in appetite and in heart, knowing that amidst the hustle and bustle, there are still individuals like her who go above and beyond to make a difference in someone's day. Thank you, Woodbridge Subway, for showing me that kindness prevails even in the busiest of moments.
S Sandy Anderson
68 days ago

Calorie Counter Possibility?

My evaluation for subway.com I like Subway, the meals is sweet, and I like the truth that I can keep on my weight loss program after I eat there. I often go to the Subways in Adams and Westfield, Wisconsin. Workers is at all times pleasant and immediate to assist. I do have an issue although, with the Subway website. WHAT THE HECK EVERY HAPPENED TO THE CALORIE COUNTER OPTION-bring it again! Miss that tremendously. And each time I click on to view an merchandise within the menu, it takes me to map location to position an order. I often do not order my meals on-line; I merely need to learn the menu. Possibly I am simply lacking one thing right here. I simply keep in mind it being a greater.

Introduction

Subway is a well-known American fast-food chain that offers a wide variety of sandwiches, salads, and other fast foods. Subway's website, subway.com, is the go-to destination for customers who want to order food online, explore the menu, and even find nutritional information. The website's easy-to-use interface, quick ordering process, and attractive deals make it a popular choice for customers.

Pros and Cons

Pros:
  • Quick and easy ordering process
  • Diverse menu options, including vegetarian and vegan options
  • Easy-to-navigate website interface
  • Attractive deals and promotions, especially for online orders
Cons:
  • Delivery options are limited to certain locations
  • Some customers may find the prices to be higher than other fast-food chains
  • Occasional issues with wait times or food quality, though this is not unique to Subway

User Experience

Subway's website offers a user-friendly interface that makes ordering and menu exploration easy. Customers can choose to order online for in-store pickup, or delivery if it is available in their area. The website also offers a store locator, nutritional information, and the option to save favorite orders for future purchases, which enhances the user experience.

Pricing and Value for Money

Subway's prices may be slightly higher than other fast-food chains. However, the quality and variety of the food options, as well as the special deals offered on the website, make up for the extra cost. Additionally, Subway frequently offers discounts and promotions for online orders, making the food even more affordable.

Alternatives

Subway's competitors include other fast-food chains such as McDonald's, Burger King, and Wendy's. However, Subway's focus on healthier choices and customizable options sets it apart from these chains. Other alternatives could include local sandwich shops, though they may not offer the same level of convenience and variety as Subway.

Customer Service

Subway's customer service is generally good, and customers can contact the chain through multiple channels, including email, phone, and in-store assistance. The Subway website also has a comprehensive FAQ section that addresses common concerns.

Product Quality and Selection

Subway is known for its freshly prepared sandwiches that offer a range of options and toppings. The chain's menu also includes salads, sides, and drinks. While the quality of the food may vary depending on the location and time of day, Subway consistently offers a wide variety of options to cater to different dietary needs and preferences.

Website Usability

Subway's website is easy to navigate, with clear menus and options for ordering and delivery. The website also uses clear visuals and pictures to enhance the user experience.

Returns and Exchanges

Subway typically does not offer refunds or exchanges on food items. However, if there is an issue with the quality of the food or other concerns, customers can contact Subway's customer service to address the issue.

Promotions and Discounts

Subway regularly offers promotions and discounts for online orders. These can include discounts on certain menu items or meal deals, as well as free items with purchase. The website also has a rewards program that offers discounts and free items for frequent customers.

Reputation

Subway has a generally positive reputation, with a focus on offering healthier fast food options. However, the chain has faced some negative press in recent years over issues such as claims of misleading advertising and quality concerns.

Payment Options

Subway's website accepts multiple payment options, including credit and debit cards, as well as payment through the Subway app or gift cards.

Loyalty Programs

Subway offers a rewards program called Subway MyWay Rewards, which rewards customers with points for purchases that can be redeemed for free food items and discounts.

Customer Reviews

Customer reviews of Subway's website and food are generally positive, with many customers praising the website's ease of use and the quality of the food options.

Community Involvement

Subway supports multiple charitable organizations and community efforts, such as the Subway Kids and Sports of Canada Foundation and the Subway School Program.

Shipping and Costs

Subway's delivery options and costs vary depending on the location. Customers can choose to order online for in-store pickup or delivery if available in their area. Delivery fees typically range from $1.99 to $3.99.