Users Voice for Subway

73% users rated Terrible
9% users rated Poor
3% users rated Average
4% users rated Very Good
11% users rated Excellent
Pie Chart Review Representation for Subway
Subway Overall rating
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Quality

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Review article published on: 20 Nov 2019

Last updated by on 07 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Nov 2021 1.7 4.4 2.1 5 4.6 4.1
Dec 2021 2 4.3 1.5 5 4.7 4.7
Jan 2022 1 4.3 1 5 4.7 4.3
Feb 2022 2 3.4 1.2 5 4.6 4.1
Mar 2023 2.4 4.2 1.8 5 4.6 4.1
Line Chart for Rating of peer stores

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Detailed Subway Review by

Introduction

Subway is a well-known American fast-food chain that offers a wide variety of sandwiches, salads, and other fast foods. Subway's website, subway.com, is the go-to destination for customers who want to order food online, explore the menu, and even find nutritional information. The website's easy-to-use interface, quick ordering process, and attractive deals make it a popular choice for customers.

Pros and Cons

Pros:
  • Quick and easy ordering process
  • Diverse menu options, including vegetarian and vegan options
  • Easy-to-navigate website interface
  • Attractive deals and promotions, especially for online orders
Cons:
  • Delivery options are limited to certain locations
  • Some customers may find the prices to be higher than other fast-food chains
  • Occasional issues with wait times or food quality, though this is not unique to Subway

User Experience

Subway's website offers a user-friendly interface that makes ordering and menu exploration easy. Customers can choose to order online for in-store pickup, or delivery if it is available in their area. The website also offers a store locator, nutritional information, and the option to save favorite orders for future purchases, which enhances the user experience.

Pricing and Value for Money

Subway's prices may be slightly higher than other fast-food chains. However, the quality and variety of the food options, as well as the special deals offered on the website, make up for the extra cost. Additionally, Subway frequently offers discounts and promotions for online orders, making the food even more affordable.

Alternatives

Subway's competitors include other fast-food chains such as McDonald's, Burger King, and Wendy's. However, Subway's focus on healthier choices and customizable options sets it apart from these chains. Other alternatives could include local sandwich shops, though they may not offer the same level of convenience and variety as Subway.

Customer Service

Subway's customer service is generally good, and customers can contact the chain through multiple channels, including email, phone, and in-store assistance. The Subway website also has a comprehensive FAQ section that addresses common concerns.

Product Quality and Selection

Subway is known for its freshly prepared sandwiches that offer a range of options and toppings. The chain's menu also includes salads, sides, and drinks. While the quality of the food may vary depending on the location and time of day, Subway consistently offers a wide variety of options to cater to different dietary needs and preferences.

Website Usability

Subway's website is easy to navigate, with clear menus and options for ordering and delivery. The website also uses clear visuals and pictures to enhance the user experience.

Returns and Exchanges

Subway typically does not offer refunds or exchanges on food items. However, if there is an issue with the quality of the food or other concerns, customers can contact Subway's customer service to address the issue.

Promotions and Discounts

Subway regularly offers promotions and discounts for online orders. These can include discounts on certain menu items or meal deals, as well as free items with purchase. The website also has a rewards program that offers discounts and free items for frequent customers.

Reputation

Subway has a generally positive reputation, with a focus on offering healthier fast food options. However, the chain has faced some negative press in recent years over issues such as claims of misleading advertising and quality concerns.

Payment Options

Subway's website accepts multiple payment options, including credit and debit cards, as well as payment through the Subway app or gift cards.

Loyalty Programs

Subway offers a rewards program called Subway MyWay Rewards, which rewards customers with points for purchases that can be redeemed for free food items and discounts.

Customer Reviews

Customer reviews of Subway's website and food are generally positive, with many customers praising the website's ease of use and the quality of the food options.

Community Involvement

Subway supports multiple charitable organizations and community efforts, such as the Subway Kids and Sports of Canada Foundation and the Subway School Program.

Shipping and Costs

Subway's delivery options and costs vary depending on the location. Customers can choose to order online for in-store pickup or delivery if available in their area. Delivery fees typically range from $1.99 to $3.99.

Subway Recent User Reviews

User Rating

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Reviewer Name: Jaysun Houser

Review Submission Date: 2022-02-25

Review Title: The service is good and the food is…
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Review Description: The service is good and the food is always fresh

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Reviewer Name: Caitlin Cowell

Review Submission Date: 2022-02-18

Review Title: The worst subway
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Review Description: The worst subway I've ever stepped in to. This location desperately needs competent management.

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Reviewer Name: Phyllis Olson

Review Submission Date: 2022-02-09

Review Title: I bought and payed for a 6 inch sub
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Review Description: I bought and payed for a 6 inch sub ! I actually got a 4 1/2 inch sub ! I really think you should put a ruler on the work service so they can get it right ! Seriously half the people you have working for you can’t measure correctly! ??

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Reviewer Name: Andy Jones

Review Submission Date: 2022-02-03

Review Title: Don’t go to crosshands
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Review Description: Don’t go to crosshands. They never have had salt and pepper since it opened. The manager is not getting any. What is a salad without salt. Very nasty.

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Reviewer Name: Kasita Kkasita

Review Submission Date: 2022-02-03

Review Title: Subway in Leicester
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Review Description: Subway in Leicester, beaumontleys, is disgusting the mangers attitude to staff is horrible the managers do not change there gloves when moving between meat and veg options nore do they change or clean knives.they have different rules for different staff

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Reviewer Name: Brian A.

Review Submission Date: 2022-01-25

Review Title: Unbelievable
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Review Description: I was at a Subway location in Toronto (Richmond and Spadina) and was in the process of choosing the topping for my sandwich when the employee sneezed into her hand with her plastic gloves on, and without taking them off proceeded to put her hand in the lettuce asking me if I wanted any on my sandwich. I looked at her shook my head and walked out. She probably had no idea what she did wrong.... Never went back

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Reviewer Name: Makai Bullock

Review Submission Date: 2022-01-10

Review Title: Don’t go subway one time I went there…
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Review Description: Don’t go subway one time I went there to get some food and shortly after I ate it I threw up and there pizza is not cooked correctly and there bread with steak and cheese is steel

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Reviewer Name: Michelle N.

Review Submission Date: 2022-01-01

Review Title: Cant believe I just paid for almost $…
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Review Description: Cant believe I just paid for almost $ 10.00 for a footlong, never returning.

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Reviewer Name: Daniece Hayes

Review Submission Date: 2021-12-29

Review Title: The crew at the nationwide Children's…
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Review Description: The crew at the nationwide Children's Hospital subway are awesome ?

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Reviewer Name: Cas

Review Submission Date: 2021-12-17

Review Title: Really horrible
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Review Description: Really horrible! We asked for ours to be toasted and it came here cold and i will never go back.