Introduction

Uber is one of the most well-known ride-hailing services in the world. The company was founded in 2009 in San Francisco, and has since then expanded to over 700 cities globally. The service allows customers to request a ride through a mobile app or website, and then pay directly through the app.

Pros and Cons

Pros: Uber offers affordable pricing, a user-friendly app, and an efficient service that allows passengers to avoid the hassle of calling a cab or waiting for public transport. Additionally, riders are able to choose the type of car and driver they prefer, and have access to 24/7 customer support. Cons: Some customers have reported safety concerns due to incidents involving drivers. Additionally, the company has faced criticism over its treatment of drivers as independent contractors rather than employees, as well as its surge pricing model during peak travel times.

User Experience

Uber's mobile app is easy to use and intuitive, with clear instructions on how to request a ride, track the driver's progress, and pay for the service. The app also has a feature that allows riders to rate and review their drivers, which helps improve the overall quality of the service.

Pricing and Value for Money

Pricing varies by city, but Uber is generally more affordable compared to traditional taxi services. The company's surge pricing model, which is in effect during times of high demand, can be a downside for some riders. Overall, Uber offers good value for money.

Alternatives

Competitors to Uber include Lyft, Grab, and Ola, which offer similar ride-hailing services in various parts of the world. There are also traditional taxi services and public transport options available.

Customer Service

Uber offers 24/7 customer service through the app or website. However, some users have reported difficulty reaching customer support or receiving prompt assistance.

Product Quality and Selection

Uber does not sell physical products, but the quality of the service depends on the competence and professionalism of the drivers.

Website Usability

Uber's website is clear and easy to navigate, with all the information about pricing and services available in one place.

Returns and Exchanges

There are no returns or exchanges applicable for Uber's ride-hailing service.

Promotions and Discounts

Uber occasionally offers promotions and discounts, such as referral bonuses or seasonal discounts.

Reputation

Uber has faced criticism over safety concerns and treatment of its drivers, but the company has also been praised for revolutionizing the ride-hailing industry and making travel more accessible.

Payment Options

Uber accepts various payment methods, including credit cards, debit cards, and PayPal. Payment is processed through the app.

Loyalty Programs

Uber does not currently offer a loyalty program.

Customer Reviews

Reviews for Uber are mixed, with some customers reporting positive experiences while others have reported issues with safety or customer service.

Community Involvement

Uber has been involved in various community initiatives, such as offering free rides to healthcare workers during the COVID-19 pandemic.

Shipping and Costs

Shipping is not applicable to Uber's services. The costs vary depending on the length of the ride, destination, type of car, and demand.

Jini Jain Senior News Reporter

Hi, I'm Jini Reddy, an award-winning author and journalist from London. I'm best known for my two non-fiction books, Wanderland and Wild Times, both of which have received critical acclaim. Wanderland,...

Uber Recent User Reviews

User Rating

5 stars

172

4 stars

27

1 stars

537

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Reviewer Name: Keith Dowty

Review Submission Date: 2023-02-06

Review Title: Our driver was good but it took a while…
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Review Description: Our driver was good but it took a while to get our ride from Vancouver Airport. We were coming back from the cruise terminal in Long beach CA. earlier yesterday and had this exact same thing happened to us at both locations. We booked a trip and just a couple of minutes before the car’s arrival, the Uber app restarted and we we back to square one. A taxi was definitely in our thoughts in both places. Yes, more expensive but totally reliable. We were NOT impressed!

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Reviewer Name: Stephen Jeffress

Review Submission Date: 2023-02-05

Review Title: Well organised at the airport
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Review Description: Well organised at the airport with the pin system and great pickup locationClear instructions via the app to get to UberNice car and cleanFriendly helpful driverPaid less than taxiGreat service and experience

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Reviewer Name: Susan Sheldon

Review Submission Date: 2023-02-05

Review Title: Very quick pick up
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Review Description: Very quick pick up. Nice clean vehicles. We were supposed to be getting 50% off both trips according to an email I received but it doesn’t look like that happened. Not the driver fault.

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Reviewer Name: Dave Souza

Review Submission Date: 2023-02-05

Review Title: The morning of pickup for surgery…
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Review Description: 3 days prior to an early morning pickup for scheduled surgery, my ride was confirmed the entire time, UNTIL my pick up time came and went. At that point there were NO drivers available and my confirmed driver "disappeared." Shortly thereafter, the scheduled trip also "disappeared." There was NO WAY to reach out to any Uber services, though "help" was supposedly available 24/7. Absolutely unprofessional!

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Reviewer Name: Evangelia Mousi

Review Submission Date: 2023-02-05

Review Title: On 2 occasions the Uber driver never…
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Review Description: On 2 occasions the Uber driver never showed up and canceled our request after waiting for over 8 minutes. Yet we were charged , which was extremely disappointing!! I would like to request a reimbursement of the 2 charges for cancellation.

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Reviewer Name: Wendy Herring

Review Submission Date: 2023-02-05

Review Title: Uber stole my money off my debit card
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Review Description: The driver told uber that the passenger urined on his seat because they automatically take 150 off your card. This is unacceptable and I need the money stolen from my debit card. My bank called me because it looked suspicious to them.

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Reviewer Name: Michael Sparkman

Review Submission Date: 2023-02-05

Review Title: Thank you Caroline..... forget you Uber!
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Review Description: It was alright other than the fact I was charged 45 dollars for a 4.5 mile trip this last time. The same trip costed me only 11 and some change the week before. I don't know how you figure your fares but it us wrong that ride was not a 45 dollar value

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Reviewer Name: Shilpa Walavalkar

Review Submission Date: 2023-02-05

Review Title: Uber driver service name of driver jay…Kumar
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Review Description: Uber driver service name of driver jay Kumar varu rudely behave and no recept of women and use bad words .and also when i call customer service they also not corporate properly and talk nonsense. I'm not happy with Uber service. Shameless service no recept of customer and it's dengerous to coustomer mostly at night time.

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Reviewer Name: sherwin Alexander

Review Submission Date: 2023-02-05

Review Title: Great service
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Review Description: Great service. Only some chaffeurs are not patient to at least check where the guest or client is standing in bisy areas..some drive away and chatge you syill for the ride as a cancelation fee. I experienced this twice